Posted Date : June 14,2023
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2 to 4 yrs (Experience)
25000 - ( INR ) Per /Monthly
Location :
India, Tamil Nadu, ChennaiSkill Required :
JAVA,Core JavaContact Center - Job Description - At 3i Infotech Ltd, we are looking for Customer Response Associate (CRA) who will represent our company and clients to potential customers. The right candidate should handle Inbound, Outbound Calls, Chats in a timely manner and accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction in mind. Job Title: Customer Response Associate Job Location: Hyderabad, Telangana ? 3i Infotech Language: English communication with Kannada Educational Qualification: Graduates / Undergraduates or Diploma Holders /HSC passed (Arrears/Backlogs can be considered). Experience & Skills Required: Fresher & Experienced both can apply. Communication Skills: Good Communication skills in Telugu (Should be able to understand English too and revert accordingly). Final Covid-19 Vaccinated Certificate to be submitted at the time of Joining. JOB RESPONSIBILITIES - ? Greets and receives customers in a welcoming manner and Serves customers by helping them choose products along with responding to customers? questions. ? Provides outstanding customer service and Documents sales by creating or updating customer profile records. ? Manage large amounts of inbound and outbound calls in a timely manner. ? Adhere to company policies and procedures. ? Doing sales (IB & OB Both) ? Blended Process ? Proficient in driving sales. ? Exhibits promptness and politeness using the appropriate verbiage while answering customer queries. Desired Candidate Profile: ? Ability to work well under pressure with high attention to detail ? Decent English communication with Telugu (Both Oral & Written) and interpersonal skills ? Ability to work in a team or as a single contributor ? Adaptability / Flexibility on shifts, Ownership and initiative ? Being Active & Energetic
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